Service 01
☁️ Cloud & Managed IT Services
Per-user and per-device pricing. Monthly retainers available.
Cloud Infrastructure & Migration
AWS, Azure, Google Cloud setup, migration, and ongoing management
⭐ Highlight Service
| Service Item | Description | Unit | Price (USD) |
|---|---|---|---|
| Cloud Readiness Assessment | Full audit of current infrastructure + migration roadmap | One-time | $275 – $6252–5 days engagement |
| Cloud Migration (Small Business) | Up to 10 users, email + file storage migration | Project | $925 – $1,9001–3 week project |
| Cloud Migration (Enterprise) | 50+ users, complex workloads, database & app migration | Project | $3,900 – $15,5004–12 week project |
| Cloud Management (per user) Popular | Monitoring, patching, backups, user management | Per user/month | $27 – $60Min 5 users |
| Virtual Server (VPS) Hosting | Managed VPS on AWS/Azure, 24/7 monitoring | Per server/month | $120 – $350Based on specs |
| Microsoft 365 Setup & Management | Tenant setup, email, Teams, SharePoint configuration | Setup + per user/mo | $375 setup + $12/userExcl. Microsoft licence fees |
| Disaster Recovery (DR) Setup | RPO/RTO planning, backup automation, failover testing | Setup + monthly | $625 + $150/moStorage costs billed separately |
Managed IT Support
Helpdesk, monitoring, maintenance & IT management
🔥 High Demand
| Service Item | Description | Unit | Price (USD) |
|---|---|---|---|
| IT Support – Basic (Business Hours) | Helpdesk Mon–Fri 8am–6pm, remote support | Per user/month | $35 – $55Min 5 users |
| IT Support – Standard 24/7 Popular | Round-the-clock helpdesk, monitoring & patch management | Per user/month | $60 – $110Includes device monitoring |
| Network Infrastructure Management | Router, switch, firewall config + ongoing monitoring | Monthly retainer | $190 – $625Based on network size |
| IT Consulting (Ad Hoc) | Strategy, audits, vendor management, project oversight | Per hour | $30 – $60Min 2-hour engagement |
| On-Site IT Support | Engineer dispatch, hardware troubleshooting (Nairobi) | Per visit | $60 – $120Outside Nairobi + travel costs |
Service 02
🤖 AI & Data Solutions
Project-based. Monthly retainers for model management.
Artificial Intelligence & Machine Learning
Custom AI models, automation, NLP & computer vision solutions
🔥 High Demand
| Service Item | Description | Unit | Price (USD) |
|---|---|---|---|
| AI Strategy & Roadmap | Assessment, use-case identification & implementation plan | Project | $475 – $9255–10 day engagement |
| AI Chatbot Development Popular | Custom LLM-powered chatbot for customer service or internal ops | Project | $1,400 – $3,5004–8 week build |
| Predictive Analytics Model | Demand forecasting, churn prediction, credit scoring | Project | $1,900 – $5,5006–12 week project |
| Process Automation (RPA) | Automate repetitive business processes, ERP/CRM workflows | Per workflow | $625 – $1,500Per automated process |
| AI Model Maintenance | Retraining, drift monitoring, performance optimisation | Monthly retainer | $275 – $700Based on model complexity |
Business Intelligence & Data Engineering
Dashboards, data warehouses, ETL pipelines & analytics
| Service Item | Description | Unit | Price (USD) |
|---|---|---|---|
| BI Dashboard (Power BI / Tableau) | Custom dashboards connected to existing data sources | Per dashboard | $375 – $1,200Simple to complex views |
| Data Warehouse Setup | Architecture, ETL pipelines, data lake or warehouse on cloud | Project | $1,500 – $6,250Ongoing support available |
| Data Analytics Retainer Popular | Monthly reporting, insights, dashboard updates & ad-hoc analysis | Monthly | $300 – $925Based on data volume |
| Data Cleansing & Migration | Data quality assessment, deduplication, format migration | Project | $225 – $1,200Based on data size |
Service 03
🔐 Cybersecurity Solutions
Kenya Data Protection Act & ISO 27001 aligned.
Security Assessments & Testing
Penetration testing, vulnerability assessments & security audits
🔥 High Demand
| Service Item | Description | Unit | Price (USD) |
|---|---|---|---|
| Vulnerability Assessment | Automated + manual scan of network, systems & endpoints | One-time | $375 – $925Report + remediation plan |
| Web App Penetration Test Popular | OWASP Top-10, SQL injection, XSS, auth bypass testing | Per application | $625 – $1,900Grey/black/white box available |
| Network Penetration Test | Internal + external network attack simulation | Per engagement | $1,200 – $3,100Based on IP range size |
| Mobile App Security Test | Android/iOS static & dynamic analysis, API security | Per app | $700 – $1,500Incl. M-Pesa API testing |
| Security Audit & Compliance | KDPA, PCI-DSS, ISO 27001, CBK compliance readiness | Project | $925 – $3,900Includes gap analysis report |
Managed Security Services
SOC, endpoint protection, SIEM, firewall & threat monitoring
| Service Item | Description | Unit | Price (USD) |
|---|---|---|---|
| Managed Firewall | Next-gen firewall config, rules management & monitoring | Monthly | $150 – $475Hardware costs separate |
| SOC-as-a-Service Popular | 24/7 SIEM monitoring, threat detection & incident response | Monthly | $625 – $1,900Based on log volume & users |
| Endpoint Detection & Response (EDR) | Managed EDR deployment & monitoring across devices | Per device/month | $20 – $40Min 10 devices |
| Incident Response | Emergency response to active breaches, forensics & recovery | Per hour | $60 – $120Retainer available |
| Security Awareness Training | Staff phishing simulations, e-learning modules, workshops | Per session | $225 – $625Up to 30 staff per session |
Service 04
💳 Fintech & Payment Solutions
CBK & Safaricom M-Pesa partner-ready integrations.
Mobile Money & Payment Integration
M-Pesa Daraja API, card payments, digital wallets & payment gateways
🌍 Africa Specialist
| Service Item | Description | Unit | Price (USD) |
|---|---|---|---|
| M-Pesa Daraja API Integration Most Requested | STK Push, B2C, B2B, C2B, Reversals, Account Balance | Project | $350 – $925Full API suite + sandbox testing |
| Payment Gateway Integration | Pesapal, iPay, Flutterwave, Stripe integration | Per gateway | $275 – $625Per payment provider |
| Digital Wallet Platform | Custom e-wallet with P2P, top-up, withdrawal & transaction history | Project | $3,100 – $9,2508–16 week build |
| Lending / BNPL Platform | Credit scoring engine, loan management, repayment automation | Project | $6,250 – $23,000CBK compliance-ready |
| USSD Banking App | Feature-phone accessible banking/payments via USSD | Project | $1,200 – $2,700Airtel + Safaricom integration |
| Fintech Platform Maintenance | Security patches, API version updates, uptime monitoring | Monthly | $225 – $775Based on platform complexity |
Service 05
📱 Software & App Development
Agile delivery. Fixed-price & time-and-materials models.
Web Development
Corporate websites, web apps, portals & e-commerce platforms
| Service Item | Description | Unit | Price (USD) |
|---|---|---|---|
| Business Website (5–10 pages) | Responsive, SEO-optimised, CMS, contact forms | Project | $300 – $7002–3 week delivery |
| E-Commerce Platform | Product catalogue, cart, M-Pesa/card checkout, admin panel | Project | $925 – $2,7004–8 weeks |
| Custom Web Application Popular | SaaS, portals, dashboards, multi-user platforms | Project | $1,500 – $11,500Scoped by requirements |
| API Development & Integration | REST/GraphQL APIs, third-party integrations, microservices | Per hour | $25 – $45Senior developer rate |
| Website Maintenance | Updates, security patches, hosting, uptime monitoring | Monthly | $60 – $190Based on site complexity |
Mobile App Development
Android, iOS & cross-platform apps built for the Kenyan market
🔥 High Demand
| Service Item | Description | Unit | Price (USD) |
|---|---|---|---|
| MVP Mobile App | Single platform (Android or iOS), core features, basic UI | Project | $1,200 – $2,2008–10 week delivery |
| Business Mobile App Popular | Cross-platform (Flutter/React Native), M-Pesa, push notifications | Project | $2,700 – $7,00010–18 weeks |
| Enterprise Mobile App | Complex workflows, real-time features, offline mode, ERP sync | Project | $7,750 – $31,00016–32 weeks |
| App Store Deployment | Google Play & App Store submission, compliance, listing optimisation | One-time | $120 – $190Per platform |
| App Maintenance & Updates | OS compatibility updates, bug fixes, feature enhancements | Monthly | $150 – $475Based on app complexity |
Enterprise Software
ERP, CRM, HRMS & custom business management systems
| Service Item | Description | Unit | Price (USD) |
|---|---|---|---|
| Custom CRM System Popular | Lead management, sales pipeline, reports, email automation | Project | $1,500 – $4,6006–10 weeks |
| Custom ERP System | Finance, inventory, HR, procurement & reporting modules | Project | $6,250 – $38,50012–24 weeks |
| HRMS / Payroll System | Employee records, leave, KRA PAYE integration, payslips | Project | $1,200 – $3,900KRA iTax integration |
| Software Developer (Dedicated) | Full-time dedicated developer, scoped to your project | Per month | $925 – $1,900Mid to senior level |
Bundled Packages
⚡ Standard Service Packages
Flat monthly rates. No hidden fees. Cancel with 30 days notice.
Tier 1
Starter
Perfect for SMEs and startups getting their IT foundations right.
From
$190 /mo
✓ Up to 5 users included
Includes
☁️ Cloud Basics
🖥️ IT Support
🔐 Security Essentials
- Managed cloud hosting (1 server)
- Business hours IT helpdesk (5 users)
- Basic firewall & antivirus management
- Monthly data backup
- Email setup & Microsoft 365 management
- Monthly IT report
- 24/7 support
- Penetration testing
Most Popular
Tier 2
Business
Comprehensive IT management for growing organisations with 10–50 staff.
From
$650 /mo
✓ Up to 25 users · Save 15% vs à la carte
Includes
☁️ Cloud Managed
🔐 Cybersecurity
🤖 AI Reporting
🖥️ 24/7 Support
- Managed cloud infra (up to 3 servers)
- 24/7 IT helpdesk (up to 25 users)
- Managed firewall + EDR endpoints
- Daily automated backups + DR plan
- Quarterly vulnerability assessment
- BI dashboard (1 report suite)
- 2 on-site visits/month (Nairobi)
- Dedicated account manager
Tier 3
Enterprise
Full-stack IT partnership for large organisations & institutions.
From
$1,900 /mo
✓ Unlimited users · Custom SLA · Save 20%+
Includes
☁️ Full Cloud
🔐 SOC 24/7
🤖 AI Suite
💳 Fintech
📱 Dev Support
- Full cloud infra management (unlimited)
- 24/7 SOC monitoring + incident response
- Annual penetration test included
- AI analytics + BI dashboard suite
- Dedicated development sprint (10 hrs/mo)
- Fintech API management
- Custom SLA (99.9% uptime guarantee)
- vCTO advisory (4 hrs/month)
Smart Combos
🎯 Combo Packages — Best Value
Bundled savings of 15–25% vs individual service pricing.
01
🚀 Best for Startups & SMEs
Digital Foundation Pack
Everything a growing business needs to go fully digital — cloud infrastructure, professional website, M-Pesa payments, and basic cybersecurity in one bundle.
☁️ Cloud Setup
🌐 Business Website
💳 M-Pesa Integration
🔐 Security Basics
One-time setup + monthly from
$ 1,400 setup
+ $115/mo support
💰 Save ~25%
02
🏦 Best for Finance & Banking
SecureCloud Bundle
Cloud infrastructure combined with enterprise-grade cybersecurity — ideal for banks, SACCOs, insurance companies, and regulated financial institutions.
☁️ Managed Cloud
🛡️ SOC Monitoring
🔐 Pen Testing
📋 KDPA Compliance
Monthly retainer from
$ 1,200 /mo
Annual pen test included
💰 Save ~20%
03
💳 Best for Fintechs & Payment Startups
Fintech Launchpad
Build and launch a complete fintech product — mobile app, M-Pesa integration, secure cloud backend, and security audit. Go live in under 6 months.
📱 Mobile App
💳 M-Pesa + Payments
☁️ Cloud Backend
🔐 Security Audit
Full project from
$ 5,000
+ maintenance from $350/mo
💰 Save ~18%
04
🤖 Best for Data-Driven Businesses
AI & Data Engine
Transform raw data into competitive intelligence. Includes data warehouse setup, BI dashboards, AI predictive model, and monthly analytics retainer.
🗄️ Data Warehouse
📊 BI Dashboards
🤖 AI Model
📈 Monthly Analytics
Setup + monthly from
$ 2,700 setup
+ $425/mo retainer
💰 Save ~22%
05
🏛️ Best for Government & NGOs
Digital Government Pack
Designed for county governments, parastatals, and NGOs. Includes citizen-facing web portal, HRMS/payroll system, cloud hosting, and cybersecurity compliance.
🌐 Web Portal
👥 HRMS + Payroll
☁️ Managed Cloud
📋 Compliance Audit
Project from
$ 3,900
+ $275/mo support
💰 Save ~20%
06
👑 Full-Stack · Best Overall Value
Total IT Partner
The complete DWS experience — every service line under one monthly retainer. Ideal for enterprises wanting a single, accountable IT partner across all technology needs.
☁️ Cloud
🤖 AI
🔐 Security
💳 Fintech
📱 Dev
🖥️ IT Support
Custom pricing from
$ 2,700 /mo
Fully customised to your organisation
💰 Save 25%+
Optional Add-Ons
🔧 Add-On Services
Can be added to any package or standalone.
Staff IT Training
Cybersecurity awareness, Microsoft 365, digital tools. Per session up to 30 staff.
$190 – $475/session
Domain + Web Hosting
.co.ke or .com domain + managed cPanel/cloud hosting, SSL included.
$60 – $140/year
Corporate Email Setup
Google Workspace or Microsoft 365 email migration and setup.
$40 setup + $6/user/mo
IT Policy Documentation
Acceptable use policy, BYOD, data protection, incident response policies.
$225 – $550
Managed Backup Service
Automated daily backups to cloud, 30-day retention, monthly restore test.
$40 – $150/mo
vCTO Advisory
Part-time virtual CTO for IT strategy, vendor negotiations, board reporting.
$375 – $925/mo
Hardware Procurement
Laptops, printers, servers, routers — sourced, configured & warranted.
Cost + 12% service fee
UI/UX Design Sprint
User research, wireframes, hi-fi prototypes for web or mobile apps.
$475 – $1,400
📋 Terms, Payment & Commercial Notes
Payment TermsProject work: 50% upfront, 50% on delivery. Monthly retainers invoiced on the 1st, due within 7 days. Annual contracts eligible for 10% discount when paid upfront. USD wire transfers accepted.
Currency & ExchangePrices shown in USD for convenience. Final invoices are issued in KES at the CBK mid-rate on invoice date, unless a fixed USD rate is agreed in writing at contract signing.
Taxes & WithholdingPrices exclude Kenya 16% VAT. International clients may be subject to Withholding Tax (WHT) per Kenya-country double-taxation agreements. DWS will advise at onboarding.
Scope ChangesChange requests on fixed-price projects are scoped and quoted separately. Time-and-materials engagements billed at agreed USD hourly rates. All changes require written approval.
SLA & UptimeStandard SLA: 99.5% uptime. Enterprise SLA: 99.9% with financial penalties for breaches. Response times: Critical = 1hr, High = 4hrs, Medium = 8hrs, Low = 24hrs.
Free ConsultationAll prospective clients are entitled to a free 60-minute discovery call. No obligation. Contact eric@delights.co.ke or call +254 728 851 675 (also on WhatsApp) to schedule.