Mattress Firm partners with Microsoft to transform customer experiences
Mattress Firm is obsessed with helping Americans sleep better so they can live better,” says Josh Feinberg, EVP, Omnichannel Experience and Innovation, Mattress Firm Mattress Firm, America’s largest specialty mattress retailer, wants to stay ahead in the rapidly changing retail industry. That means transforming their business – from their customers’ shopping experience all the way through to the warehouse and delivery management. Moving to the Microsoft Cloud helps Mattress Firm put experiences and data together to revolutionize their ability to match customers with the right mattress and sleep systems and quickly pivot to anticipate the industry’s next challenge. Now customers have a scientific approach to sleep better which the company hopes will help its customers live longer, better lives.
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